Visit Us: Pretoria: 591 Braam Pretorius Street, Magalieskruin, Pretoria, 0150. (The Palms Centre) | Cape Town: Unit 403, The Hills, Buchanan Square, Woodstock, Cape Town, 7915.

 

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Our Policies

Acknowledgment of all Our Policies

 

Acknowledgment of All Our Policies

Before being able to book any service with us, you are required to acknowledge our salon policies. We want to make sure that we are on the same page and that we are respectful of your time, as well as our time and schedule. By selecting that you acknowledge and understand our salon policies, you are holding yourself accountable to the policies on this page and affirming that you will be held responsible for Late Cancellations, Late Rescheduling, and No-Show charges as outlined below. To ensure we can serve all clients efficiently, we have created a structured system that prevents time loss, delays, and scheduling conflicts. At The Gentle Touch Co, we pride ourselves on delivering high-quality services with care and precision. Every client deserves dedicated time and attention, and any disruption that affects another client’s booking will be penalised. We kindly ask all Gentle Touch Co clients to respect their booking times so that everyone can enjoy a seamless and timely experience.

 

VAT & Pricing Policy

The Gentle Touch Co is a VAT-registered business.

  • All prices displayed on our website, booking platform, or communicated are exclusive of VAT unless stated otherwise
  • VAT at 15% will be added to your final invoice/payment
  • All payments made (including deposits) form part of the total taxable amount

VAT Registration Details

  • Trading Name: The Gentle Touch Co
  • VAT Number: 4860320854

 

Invoice & Tax Compliance (NEW)

All clients will receive a VAT-compliant invoice/receipt for every transaction.

Each invoice will include:

  • Business name and VAT number
  • Unique invoice number
  • Date of transaction
  • Description of services/products
  • Amount excluding VAT
  • VAT amount (15%)
  • Total amount including VAT

Invoices are issued in accordance with South African SARS requirements, and records are retained for compliance purposes.

 

Hair Length Requirements

Please note that we only braid hair that is 7cm and longer to avoid:

  • Pain
  • Premature aging of the style
  • Delays in the braiding process
  • Hair fallout

 

Reservations

All reservations must be made online through our booking portal. Please arrive on time (not too early and not more than 10 minutes late). Services must begin and end on time out of respect for all clients. After booking, you will receive a confirmation email with all appointment details. Adjustments or cancellations can be made via that email or by contacting us directly. By booking, you confirm that you have read and understood all salon policies.

 

Booking Fee Policy

At The Gentle Touch, we require a non-refundable booking fee of R200 to secure your appointment.

  • This fee will be deducted from your final bill
  • If you do not show up without prior notice, the R200 is retained to cover the missed appointment
  • If you wish to rebook after a no-show, a new R200 booking fee will be required

This policy allows us to manage our schedule and accommodate other clients fairly.

Please note: The booking fee is non-refundable under all circumstances.

 

Services

  • We have a no-refund policy on completed services
  • Complimentary adjustments may be offered within 7 days, subject to management approval
  • Results may vary depending on individual hair characteristics

Clients are required to be fully present and engaged during their service to ensure proper communication and desired outcomes.

 

Hair Detangling Pricing and Policy

Detangling starts from R200 and can exceed R750, depending on:

  • Hair length
  • Thickness
  • Condition

We do not rush or use harmful techniques. Your hair is treated with care and intention.

Important Rules:

  • Hair must be fully detangled and sectioned in twists
  • No knots or tangles

 

We will NOT:

  • Blow dry tangled hair
  • Braid tangled hair
  • Work on wet tangled hair

Failure to arrive with properly detangled hair will require detangling before proceeding.

 

Late Appointments

There may be a waiting period of up to 10 minutes. Natural hair services can be time-intensive.

 

Late Fee

Arriving more than 10 minutes late results in a R125 late fee.

Repeated lateness may result in refusal of future bookings.

 

Trims / Dusting

Arrive with your hair in its natural, everyday state.

Avoid:

  • Buns
  • Ponytails
  • Stretched styles

Failure to comply may result in rescheduling.

 

Cancellations

In an effort to better serve all our guests seeking last-minute accommodations:

  • Cancellations must be made at least 24 hours before your appointment to avoid a R150 fee
  • If your booking was made within 24 hours of your appointment, you are required to cancel at least 3 hours before your service start time

Cancellations made after this period will result in a fee due to loss of allocated time.

 

Late Rescheduling

  • Rescheduling must be done at least 24 hours before your appointment to avoid a R150 fee
  • If your booking was made within 24 hours of your appointment, you must reschedule at least 3 hours before your service start time

Late rescheduling will result in a penalty fee.

 

Incorrect Bookings

If unsure, contact us before booking.

Incorrect bookings may require rescheduling depending on service complexity.

 

No Shows

  • No-show fee: R300
  • Repeat no-shows require full upfront payment

 

Tardiness

10-minute grace period allowed.

Beyond that:

  • Appointment may be shortened OR
  • Rescheduled with penalty

 

Right to Refuse Service

We maintain a peaceful, respectful environment.

We do not tolerate:

  • Rudeness
  • Aggression
  • Disrespect

Clients may be asked to leave and refused future service.

 

Payment & Gratuities

We accept:

  • Cash
  • Debit/Credit cards

Gratuity is optional and appreciated.

 

Products

All retail products are final sale and non-refundable.

 

Service Pricing Policy

Prices and services may change at any time.

 

Confidentiality & Privacy

All client information and conversations are strictly confidential.

 

Lost Items

We are not responsible for lost or stolen items.

 

Amenities

Free WiFi is available to all clients.

 

Salon Policy & Disclaimer

1. Styling Outcome Disclaimer

Results may vary due to:

  • Hair type
  • Texture
  • Length
  • Condition

If you proceed against professional advice, we are not liable.

 

2. Client-Supplied Hair Fibre

If you bring your own fibre:

  • Quality is your responsibility
  • Poor results due to fibre are not our liability

 

3. No Content Creation Policy

No filming or photography without permission.

 

4. Acknowledgement & Binding Agreement

By paying your deposit, you:

  • Accept all policies
  • Accept responsibility for your choices
  • Agree not to dispute outcomes advised against

 

Final Note

Thank you for choosing The Gentle Touch.

We are committed to delivering a professional, respectful, and premium experience at all times.